Surveys and Forms
Use of E-Mail
Confidentiality
Updates to the Statement
At Blue Cross and Blue Shield of (BCBS), a division of Health Care Service Corporation, we know how important your privacy is to you. Whether you are a current customer or just visiting our web site, we are committed to attempting to protect the information you provide in the same way that we protect it when you provide it to us over the phone, in person or through the mail.
Because we value your relationship with us, we have detailed below our privacy objectives for our web site:
- Security Practices
We recognize and respect your desire for privacy when it comes to your personal and health care affairs. We attempt to protect online information according to established company security standards and practices, and we continually evaluate new technologies for safeguarding information.
- Surveys and Forms
You may have the opportunity to provide information to us through online surveys and forms. We use this information to better understand health care needs and to provide quality products, services and other opportunities.
BCBS wants your visit to our web site to be informative and enjoyable. We use information obtained from you to help us continually improve the content, functionality, and overall usefulness of our web site.
- Use of e-mail
Please use your own best judgement when sending information via the Internet to an e-mail address. E-mail via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail transmission. An e-mail transmission may be stored, copied, altered or destroyed at any point during transmissions.
If you have personal or confidential information to relay to our company, please call the appropriate member service phone number that you will find on our Contact Us section.
We preserve the content of your e-mail, your e-mail address and our response so that we can efficiently respond to questions you might have. We also do this in an effort to meet legal and regulatory requirements.
We will not contact you by e-mail regarding any claims or other confidential information. In the future, we may contact you by e-mail using the e-mail address you provided in your profile, or using the e-mail address that was the source of an e-mail requesting other than confidential or claims-related information. At such time, we will also provide an opt-out procedure for those users who do not wish to be contacted by e-mail for any reason.
- Confidentiality
Again, please use your own best judgement when sending information via the Internet to an e-mail address. E-mail via the Internet may pass through private and public networks with varying levels of security. Some networks may have taken steps to secure e-mail transmissions while others have not, thereby compromising the privacy and integrity of an e-mail transmission. An e-mail transmission may be stored, copied, altered or destroyed at any point during transmissions.If you have personal or confidential information to relay to our company, please call the appropriate member service phone number that you will find on our Contact Us section.
If you do provide personal information, such as e-mail, telephone or fax number, or other identifying information, we will not disclose it without your consent. We will maintain this information, as well as any other transactions, according to our standard security and confidentiality procedures and practices.
- Updates to the Statement
Evolving technology will continue to provide us with new and better ways to collect and use information so that we may better serve your health coverage needs. We may revise or update the BCBS Privacy Statement in the future to better reflect these technological advances, and we encourage you to return to this page from time to time to review any updates.